TM
Help Centre
Search for the articles here or browse the categories below.
An introductory guide to help new users set up their account, configure their company profile, invite team members, understand user roles and permissions, and navigate the main dashboard.
How to create a recruiter account
Setting up your company profile
Inviting your team members
Understanding user roles & permissions
Platform overview (dashboard walkthrough)
Covers how to create and publish job postings, manage open roles, track candidates through the hiring pipeline, and perform key actions such as communicating with applicants and scheduling interviews.
How to post a job or requirements
Managing open roles and applications
Creating project-based hiring tasks
Closing, duplicating, or archiving jobs
A guide to proactively finding candidates using Smart Outreach automation and manual talent search tools, including keyword search, advanced filters, and building targeted talent pools.
How Smart Outreach works
Sourcing talents through the platform
Using filters and advanced search
Inviting external candidates to apply
Candidate tagging and shortlisting
Details how to attach skill assessments to job postings using the Stafio.ai Assessment Library or a custom question bank, with guidance on AI-assisted question creation and automated evaluation trigge
Attaching skill assessments to job
Understanding assessment results
Inviting candidates to take assessments
Conducting interviews on Stafio
Auto-generated vs. custom assessments
Explains how to use Stafio.ai's AI-powered tools to source candidates, review AI-generated profiles and insights, apply filters, and take action on recommended talent matches.
How talent matching works
Reviewing recommended profiles
Match score explanation
AI-generated CVs and insights
Covers available pricing plans, how to upgrade or downgrade subscriptions, accepted payment methods, and how to access and download invoices from the billing section.
Understanding pricing plans
Upgrading or downgrading subscription
Managing invoices & payments
Adding billing contacts
Describes how team members can collaborate on candidate reviews, submit structured feedback and scorecards, use comments and @mentions, and aggregate evaluations to support hiring decisions.
Adding or removing team members
Assigning roles (recruiter, hiring manager, etc.)
Collaborating on candidate reviews
Notification and email preferences
Provides self-service troubleshooting steps, guidance on when and how to contact the support team, and instructions for reporting bugs with all the necessary details for a quick resolution.
Common login issues
Email notifications not working
System/browser compatibility
Platform speed or performance issues
Reporting a bug
Manage candidate and recruiter data responsibly with guidance on secure storage, manual data handling, GDPR compliance, consent management for assessments, and account deactivation. Covers your respon
Candidate data handling
GDPR and compliance FAQs
Deleting or exporting recruiter data
Managing consent for assessments
Account deactivation or deletion
Stay informed about new features, upcoming enhancements, and platform improvements. Discover scheduled maintenance notices, access training webinars, and learn how to adopt new functionality as Stafio
New feature releases
Upcoming enhancements
Scheduled maintenance notices
Webinars and training sessions