Overview:
From time to time, Stafio.ai performs scheduled maintenance to improve the platform's performance, enhance security, and deploy new features. We understand that this can impact your workflow, so we are committed to providing clear and timely notices of any planned downtime. This article explains how we communicate these notices and what you can do to prepare.
1. How We Communicate Maintenance Notice
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In-App Banner: A banner notification will appear at the top of your Stafio.ai dashboard at least 48 hours in advance of any scheduled maintenance. This banner will provide the date, time, and expected duration of the downtime.
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Email Communication: An email will be sent to all administrators and key users with the same information as the in-app banner.
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Status Page: You can always check our official status page for real-time updates on system performance and maintenance. This is a manual action you can take to verify the status of the platform at any time.
2. Preparing for Downtime
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Manual Planning: It is your manual responsibility to check for maintenance notices and plan your workflow accordingly. If you know there will be a downtime, you should save all your work and avoid starting any critical tasks that may be affected.
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Communicate with Your Team: Administrators should manually communicate the planned downtime to their team members to ensure everyone is aware and can adjust their schedules.
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Save Your Work: The system may not be accessible during maintenance. We recommend that you manually save all your work, including any unsaved notes or drafts, before the scheduled downtime begins.
3. What to Expect During Maintenance
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System Unavailability: The platform will be unavailable during the scheduled maintenance window. You will not be able to log in, access candidate profiles, or perform any other actions.
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Data Safety: Your data is safe. The maintenance process is designed to be non-disruptive to your data, and all information is securely backed up before any work begins.
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Updates and Improvements: When the system comes back online, you may notice performance improvements or new features that have been deployed as part of the maintenance.
4. Troubleshooting & Tips:
Issue: I missed the maintenance notice and the system is down.
Suggested Fix: Go to the official Stafio.ai status page to check if the system is currently under maintenance. The page will provide a clear estimate of when the system will be back online.
Issue: I was working on something when the downtime started.
Suggested Fix: As a best practice, always save your work frequently. If you were in the middle of a critical task, you will need to restart it once the system is back online.
Issue: The system is still down after the scheduled maintenance time.
Suggested Fix: Check the official status page for any updates on a potential delay. If there is no information, contact Stafio.ai support for assistance.