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Billing & Subscription

By Varun Mishra
• 4 articles

Upgrading or downgrading subscription

Overview:Managing your subscription is designed to be simple, flexible, and fully transparent. As your team's needs change, you may find it necessary to upgrade or downgrade your Stafio.ai subscription. This article guides you through the process of changing your plan, explaining what to expect with your billing cycle and what your options are. 1. How to Manually Change Your Plan Only users with Admin permissions have the ability to change a subscription. - Steps to Change Your Plan: - Navigate to Settings > Billing. - On the billing page, you will see your current plan and an option to "Upgrade Plan." - Click this button to view all available plans. - You can then select a plan from the available tiers. - You can choose between a Monthly or Yearly subscription, with the yearly option offering a 25% savings. 2. Understanding Pricing and Payment - Stafio.ai supports multiple convenient payment methods including Google Pay, Apple Pay, and Visa cards. - You can upgrade or downgrade your plan directly within the platform at any time. 3. Our Pricing Tiers Our pricing tiers include: - Core - Professional - Business - Enterprise (Customized tier based on the customer requirements) Each plan offers a unique set of features tailored to different stages of growth and hiring complexity. 4. Managing Your Invoices and Payments - The system sends timely email reminders for upcoming plan expirations. - All invoices can be downloaded from the billing section in your dashboard. - For any further clarifications on the payment and subscription side, please visit our helpdesk and/or terms of service.

Last updated on Oct 02, 2025

Managing invoices & payments

Overview: Stafio.ai provides a transparent and easy-to-use system for managing your invoices and payments. This article guides you through the manual process of accessing your billing history, downloading invoices, and understanding the payment methods available to you. Proper management of these documents is a manual responsibility that ensures a smooth and uninterrupted subscription to our services. 1. Where to Find Your Invoices - Accessing the Billing Section: - As an administrator, navigate to Settings > User > Profile > Billing. - This page serves as your central hub for all subscription and billing-related activities. - Within this section, you will see a "Transaction History" or "Invoice History" area. - Manual Intervention Point: You can manually view your invoices at any time. This includes both your current and past billing statements. 2. Downloading Invoices - Issue: You need a copy of a past invoice for your records or accounting purposes. - Manual Solution: - On the billing page, locate the invoice you wish to download in the "Invoice History" table. - Click on the invoice number or a designated "Download" icon next to the entry. - The invoice will be downloaded as a PDF file to your computer. - Troubleshooting Tip: If an invoice is not appearing, it may not have been generated yet. Your invoice will be created on your billing renewal date. 3. Accepted Payment Methods - Stafio.ai supports multiple convenient payment methods to ensure a flexible and secure transaction experience: - Credit/Debit Cards: We accept all major credit and debit cards, including Visa. - Digital Wallets: You can use popular digital wallet services like Google Pay and Apple Pay for quick and easy payments. - Manual Intervention Point: You can manually update your payment method at any time within the billing section of your settings. This is a crucial step if your card is expiring. 4. Billing Notifications & Reminders - Issue: You want to stay informed about your upcoming billing cycle. - Manual Solution: - The system sends timely email reminders for upcoming plan expirations and billing dates. - We also notify you via email if there is an issue with your payment method. - Important: It is your manual responsibility to ensure your registered email address is up to date and that our emails are not going to your spam folder.

Last updated on Oct 02, 2025

Adding billing contacts

Overview: Having the correct billing contacts is essential for ensuring that important financial notifications, such as invoices, payment reminders, and receipts, are delivered to the appropriate people within your organization. This article explains the manual process for adding and managing billing contacts in Stafio.ai, which helps ensure transparency and streamline your accounting workflow. 1. What Is a Billing Contact? - A billing contact is an individual, or a list of individuals, who will receive all billing-related email communications. This role is distinct from a standard user role in the platform and does not grant them access to the Stafio.ai application itself. 2. How to Add a Billing Contact - This function is only available to users with Admin permissions. - Steps to Add a Contact: - Navigate to Settings > User > Profile > Billing. - On the billing page, look for a section titled "Billing Contacts" or a similar phrase. - Click the "Add Contact" button. - A form will appear where you can manually enter the new contact's email address and name. - You can add multiple contacts as needed. - Click "Save" to add the contact to your list. - Manual Intervention Point: Adding or removing a billing contact is a manual step you must take to ensure the right people are notified about your subscription status. 3. What Notifications Do Billing Contacts Receive? - Invoice Generation: A copy of every new invoice. - Payment Reminders: Notifications for upcoming payment dates. - Failed Payments: An alert if a payment fails to process, allowing for a swift resolution. - Subscription Changes: Confirmation of any upgrades or downgrades to your plan. 4. Troubleshooting & Tips: Issue : I can't find the "Billing Contacts" section. Suggested Fix : This feature is only visible to administrators. If you are not an admin, you will need to ask one to add or manage billing contacts. Issue : The billing contact is not receiving emails. Suggested Fix : Ask the billing contact to check their spam or junk folder. The emails may have been incorrectly filtered. You can also manually verify that the email address was entered correctly. Issue : A former employee is still on the billing contact list. Suggested Fix : You must manually navigate to the billing contact section and remove their email address from the list to ensure they no longer receive sensitive financial information

Last updated on Oct 02, 2025