Overview: For the best possible experience, Stafio.ai is designed to work seamlessly with a range of modern web browsers and operating systems. If you are experiencing display issues, slow performance, or a core feature that isn't working, it's a good idea to manually check your system and browser for compatibility. This article outlines our supported environments and provides a few manual troubleshooting tips.
1. Supported Web Browsers
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Stafio.ai is a cloud-based application that is optimized for the latest versions of the following browsers:
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Google Chrome: Version 80 or higher
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Mozilla Firefox: Version 75 or higher
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Safari: Version 13 or higher
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Microsoft Edge: Version 80 or higher
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Important: While the platform may function on older browsers or other browsers (e.g., Opera), we cannot guarantee full functionality or provide support for them. We strongly recommend that you keep your browser updated to the latest version to ensure you have the best security and performance.
2. Supported Operating Systems
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Our platform is designed to be accessible on any modern operating system, including:
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Windows (Windows 10 and newer)
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macOS (Catalina 10.15 and newer)
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The Stafio.ai mobile experience is designed to work on the default browsers of both iOS (version 13 and newer) and Android (version 10 and newer).
3. Common Browser-Related Issues
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Display Issues: If the layout looks incorrect, or elements are out of place, it could be a browser compatibility issue or a cache problem.
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Functionality Issues: If a button is not clickable or a feature is not working as expected, it may be due to a browser setting or an extension.
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Slow Performance: A slow-running browser, often with multiple tabs open, can affect the performance of Stafio.ai.
4. Manual Troubleshooting Steps
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Update Your Browser: Manually check for and install any available updates for your web browser. This is a crucial step for both security and functionality.
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Clear Cache and Cookies: As mentioned in other articles, manually clearing your browser's cache and cookies can resolve a wide range of display and performance issues.
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Disable Extensions: Browser extensions can sometimes interfere with the functionality of web applications. Manually disable all your extensions and see if the issue is resolved. If it is, re-enable them one by one to identify the culprit.
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Use Incognito/Private Mode: Open Stafio.ai in your browser's incognito or private mode. This temporarily disables extensions and uses a clean cache, which can help you determine if the issue is local to your browser.
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Manual Intervention Point: The act of checking your browser version, clearing your cache, and disabling extensions are all manual steps you can take to resolve most browser-related issues on your own.
Troubleshooting & Tips:
Issue: I'm on a supported browser, but a new feature isn't working.
Suggested Fix: Try clearing your cache. If that doesn't work, ensure your browser is fully up-to-date. If the issue persists, try another supported browser.
Issue: The video in a candidate's profile isn't playing.
Suggested Fix: Check your browser's settings to ensure that third-party cookies are enabled for our domain, and that video playback is not being blocked.
Issue: I'm using an unsupported browser and a feature is broken.
Suggested Fix: We strongly recommend switching to one of our supported browsers. If the issue persists, we may not be able to offer technical support.