Overview: Email notifications are a crucial part of the Stafio.ai workflow, keeping you informed about important events like new applications, candidate activity, or team updates. If you are not receiving these notifications as expected, there are several manual troubleshooting steps you can take before contacting support. This article outlines the common reasons for email delivery issues and provides solutions to ensure you stay in the loop.
1. Check Your Email Settings
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Issue: You are not receiving any notifications at all.
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Manual Solution:
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Navigate to your User Profile Settings > Email Notifications.
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Manually review and verify that all the notifications you wish to receive are toggled on.
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Save your changes.
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Troubleshooting Tip: If you are an administrator, also check the global email settings to ensure that notifications are enabled at the workspace level.
2. Check Your Spam or Junk Folder
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Issue: Notifications were working, but now you can't find them.
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Manual Solution:
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Manually check your email client's spam or junk folder. The emails may have been incorrectly flagged.
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If you find Stafio.ai emails in the spam folder, mark them as "Not Spam" or "Trust this sender." This manual action will help train your email client to deliver future messages to your inbox.
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Manually add support@stafio.ai to your contacts or safe sender list.
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3. Email Filters or Rules
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Issue: You are receiving some notifications, but not all of them.
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Manual Solution:
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Manually review the email filters or rules in your email client (e.g., Outlook, Gmail). You may have created a rule that is automatically archiving or deleting certain notifications.
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Look for rules that mention Stafio.ai or have keywords that might be in our notification emails (e.g., "new candidate," "interview scheduled").
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Delete or edit these rules as needed.
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4. Incorrect Email Address
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Issue: A team member is not receiving notifications.
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Manual Solution:
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As an administrator, navigate to the User Management section.
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Locate the user's profile and manually verify that their email address is correct.
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If the email is incorrect, edit the field and save the changes.
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Ask the team member to manually log out and back in to refresh their settings.
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Troubleshooting & Tips:
Issue: I'm receiving a "bounced" email notification.
Suggested Fix: This means your email provider has rejected our email. It could be due to a full inbox, a temporary server issue, or an incorrectly configured email address. Manually contact your IT administrator to check if there are any restrictions on incoming emails from our domain.
Issue: Notifications are delayed.
Suggested Fix: While a slight delay can occur, a significant delay might indicate a system-wide issue. Manually check the Stafio.ai status page for any reports of email delivery problems.
Issue: I've tried all of the above, and it's still not working.
Suggested Fix: This is a good time to contact our technical support team at support@stafio.ai. When you contact us, please provide details on what you have already tried, as this will help us resolve your issue faster.